Most orders are custom produced when you place your order unless we happen to have extra stock on hand. Most decals we have immediately ready to send, more custom items like stick figure families are custom made to order. Engraved or personalized items obviously mut be made once the item is ordered. We will make every effort to ship your order as promptly as possible, but things do happen that can delay shipment. We strive to get your order out the door within 2 business days. It is very often next day, but please be aware that large orders, extremely complex projects, or items requiring proof approval may be delayed in shipping. If you have any questions, or need expedited processing, please contact us before placing your order.
Stock items may be returned with prior RMA approval. Items custom designed/engraved for you may not be returned except for manufacturing defect. Again, please contact us via the returns link under customer service to initiate a return request.